How we handle your personal information.
This privacy policy explains how Bruce Interior Renovation collects, uses, and protects personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles.
Bruce Interior Renovation operates residential renovation services from 11/4 Briar Road, Felixstow SA 5070, Australia. Contact: connect@bruceinteriorrenovation.com.au, phone 0424 128 886. We are the entity responsible for personal information described in this policy.
We may collect name, postal address, email address, phone number, property details, project descriptions, budget indications, and communications you send via forms, email, or phone. Site visits may involve photographs of existing conditions for quoting purposes with your knowledge.
If you proceed to contract, we collect additional information necessary for delivery — invoicing details, site access arrangements, and compliance documentation. Payment information is processed through our invoicing systems; we do not store full credit card numbers on our servers.
Information is collected directly from you when you submit enquiry or quote forms, correspond by email, telephone us, or meet in person at consultation. We may also receive information from referrers you authorise, such as architects or real estate agents assisting your project.
We use personal information to respond to enquiries, prepare quotes, deliver renovation services, manage contracts, coordinate trades, issue invoices, provide warranty support, and improve our operations. Marketing communications are sent only where permitted by law and with appropriate consent or existing customer relationship context.
We disclose information to subcontractors and suppliers only as needed to perform your project — for example, joinery fabricators requiring site measures, or certifiers requiring plans. We require service providers to handle information appropriately. We may disclose information where required by law, court order, or regulatory authority.
We do not sell personal information. We do not disclose information to overseas recipients unless necessary for a specific product supply chain you approve, and then only with reasonable safeguards.
Information is held in secure business systems with access limited to staff who need it for their role. Reasonable steps protect against misuse, loss, unauthorised access, modification, and disclosure. No internet transmission is completely secure; you provide information at your own risk when using online forms, though we employ standard protections on our website.
Enquiry records are retained for a period reasonable to manage follow-up and business records. Contract and project files are retained as required for warranty, tax, and legal compliance — typically seven years for financial records unless longer retention is required.
You may request access to personal information we hold about you and request correction if inaccurate. Contact connect@bruceinteriorrenovation.com.au. We will respond within a reasonable period. Access may be limited where permitted by law, for example where disclosure would unreasonably affect another person's privacy.
Privacy complaints should be directed to connect@bruceinteriorrenovation.com.au with sufficient detail for investigation. If unresolved, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
Our website may use cookies or similar technologies for basic functionality and aggregated analytics. You can adjust browser settings to refuse cookies; some site features may not function fully if cookies are disabled.
We may update this policy periodically. The current version is published on this page with effective date noted below. Continued use of our services after changes constitutes acceptance where permitted by law.
Effective date: May 2026
